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Our Policies


i) Product(s): All goods and services offered by Seller to Buyer
ii) Seller: The company Synca (a division of Synca Marketing Inc.) and/or any legal mandated person to act on behalf of Synca
iii) Buyer: Any person interested in buying goods and/or services from Seller.


Prices are subject to change without notice, mainly due to fluctuations in currency. Most current prices are available via our shopping cart: ca.synca.com, or by contacting your local Magnification and Specialties representative. Synca is not responsible for pricing errors on the web site.


Instead of including shipping costs in our prices, dental material orders are subject to a single $12.95 shipping charge*. Call before 3:00PM and 95% of orders are delivered within 48 hours across Canada. Some heavy items are shipped to western Canada via ground transport, which may take 5 days. Speciality product orders have different shipping rates. Call Synca within 48 hours of receipt to report any goods that appear to be damaged in transit.

*subject to change without notice.


Shipping dates are approximate and are based upon prompt receipt of all necessary information. Seller assumes no obligation or liability whatsoever for any delay in delivery due to causes beyond its reasonable control, or due to acts of the Buyer.

Property of the purchased goods

Seller remains owner of the purchased Product until Seller receives final payment from Buyer.

Satisfaction guarantee

We don’t believe that you can really determine if you like using a product unless you have tried it in your practice. Therefore, most dental materials are covered by a 30 day satisfaction guarantee. If you’re not happy with it, we take it back with no cost to you. Before ordering, ask if the policy applies to your particular purchase. For returns, you must call Synca to obtain a “Return Merchandise Authorization” number and return materials at your expense.

Returns and Defective Products

Dental materials in unopened packages may be returned at your expense without a restocking fee up to 2 months from the date of purchase. Endoret in sealed boxes of 10 kits (KMU15-US) may be returned for credit within 30 days of invoice. Between 2 and 4 months, a 25% restocking fee will apply. Dental materials are not returnable after 4 months from purchase. If a dental material is defective and has not reached its expiry date, Synca will replace the material free of charge and cover all shipping charges. Call Synca to obtain a “Return Merchandise Authorization” number.

Non refundable products

The following products are non-refundable: ExamVision Visionshield (L-XL-MAX), Adaptor for Visionshield, DFENSE visors, Synca gown.

Commitment to Quality

Synca is committed to a quality system and is ISO 13485:2003 certified.  Synca maintains a current medical establishment license as required by Health Canada.  Synca is the authorized and appointed distribution channel for all products that appear in this web site.

Lot Number

For implanted devices, it is recommended to register the lot number in the patient’s chart.

Limitation of liability

Except where prohibited by law, Synca Marketing Inc. will not be liable for any loss or damage arising from this product, whether direct, indirect, special, incidental or consequential, regardless of the theory asserted, including warranty, contract, negligence, or strict liability.

The information provided for all products is based on comprehensive research and experience in application technology. Results are furnished to the best of our  knowledge, subject to technical changes within the framework of product  development. However, users must comply with and consider all recommendations and information in connection with any use.